FAQ

Oakleady Shop is your premier online destination for high-quality tennis, frontennis, and padel equipment. We specialise in offering top-brand rackets, accessories, and gear at competitive prices, serving players of all skill levels worldwide (excluding some Asian and remote regions).

Our product range includes:

• Tennis rackets and frontennis rackets
• Padel racket bags
• Tennis strings and overgrips
• Tennis balls
• Performance sunglasses

We frequently offer exclusive deals and discounts on our premium products.

We cater to:

• Recreational and competitive tennis players
• Frontennis enthusiasts
• Padel players needing quality bags
• Athletes looking for performance gear at great value
• Players who appreciate branded equipment (Dunlop, PRINCE, Head, YONEX, etc.)

Consider these factors:

• Skill level: Beginners may prefer lighter rackets, while advanced players might choose heavier models for control
• Playing style: Baseline players often prefer power rackets, while serve-and-volley players might opt for control-oriented models
• Grip size: Measure your hand or consult our sizing guide
• String pattern: Dense patterns offer more control, open patterns provide more power

Our product descriptions include detailed specifications to help you make an informed choice.

This varies by product. Some rackets come pre-strung (as indicated in the product title/description), while others are sold unstrung to allow for custom stringing. Always check the product details before purchasing.

Frontennis rackets are typically:

• Smaller in head size
• Made with different materials to withstand wall impacts
• Designed for the faster pace of frontennis (a variation played against walls)

Using the correct racket type ensures optimal performance and durability.

We sell tennis balls both in sets (typically 3 or 4 balls per can) and in bulk packages. The packaging type is clearly indicated in each product listing.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely. We use industry-standard encryption technology to protect all transactions. We never store your full payment details on our servers.

Yes! We frequently run promotions, including:

• Percentage discounts (e.g., 30-55% off select items)
• Free shipping on orders over £50
• Seasonal sales

Sign up for our newsletter to receive exclusive offers directly to your inbox.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We ship globally, excluding some Asian countries and remote regions. If you’re unsure whether we deliver to your location, please contact us before ordering.

We offer two shipping methods: Processing time is 1-2 business days before dispatch.

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s progress through the carrier’s website.

While we carefully select reliable carriers, occasional delays can occur. If your package hasn’t arrived within the estimated delivery window, please contact us at [email protected] with your order number, and we’ll investigate with the carrier.

Currently, we only offer the shipping methods listed above. We’re continuously evaluating our shipping options to better serve our customers.

We accept returns within 15 days of delivery. To be eligible for a return:

• Items must be unused and in original condition with all tags
• Original packaging must be intact
• A proof of purchase is required

Certain items (like personalized products) may be exempt from returns.

Contact our customer service at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate address.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Once we receive and inspect your return, we’ll process your refund within 5 business days. The refund will be issued to your original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Yes, we can exchange items for a different size or model (subject to availability). Contact us within the return window to arrange an exchange. You may need to place a new order if the exchange item is of different value.

Click “Register” at the top of any page and provide:

• Username
• Email address
• Password

Having an account lets you track orders, save your information for faster checkout, and create wish lists.

Click “Lost your password?” on the login page. You’ll receive an email with instructions to reset your password. If you don’t see the email, check your spam folder.

Log in to your account and navigate to “My Account” where you can update your personal details, shipping addresses, and password.

This might occur if:

• Your browser’s cookies are disabled (our site requires cookies to function properly)
• You’re using an outdated browser version
• There’s a temporary technical issue

Try clearing your browser cache or using a different browser. If the problem persists, contact our support team.

You can reach us at: We aim to respond to all inquiries within 24-48 hours during business days.

Currently, Oakleady Shop operates exclusively online. This allows us to offer competitive prices and ship products worldwide without the overhead costs of physical stores.

Absolutely! Our team consists of tennis enthusiasts who can help you choose the right equipment based on your playing style, skill level, and preferences. Contact us with details about your needs, and we’ll provide personalized recommendations.