Welcome to Oakleady Shop! These Terms and Conditions govern your use of our website and purchases of our premium tennis and padel equipment. Please read them carefully before placing an order.

1. General Information

Company: Oakleady Shop

Website: www.oakleadyshop.com

Address: 73 Lower Parliament St, Nottingham, GB NG5J 1EH

Contact: [email protected]

By accessing our website and making purchases, you agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our services.

2. Our Products

Oakleady Shop specialises in high-quality tennis and padel equipment including:

  • Frontennis rackets
  • Tennis rackets
  • Padel rackets bags
  • String
  • Overgrips
  • Tennis balls
  • Sunglasses

Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, minor variations may occur. If you receive a product significantly different from its description, please contact us immediately.

Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund.

3. Ordering Process

Placing Orders

To place an order:

  1. Select your items and add them to your basket
  2. Proceed to checkout
  3. Enter your shipping details
  4. Choose your payment method
  5. Review and confirm your order

Order Confirmation

After placing an order, you’ll receive an email confirmation with your order details. This constitutes our acceptance of your order.

Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

4. Payment Terms

Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment Security

All payments are processed through secure payment gateways. We do not store your full credit card details on our servers.

Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or currency fluctuations.

5. Shipping Policy

Shipping Methods

We offer two shipping options:

Method Cost Carrier Delivery Time Tracking
Standard Shipping £12.95 DHL or FedEx 10-15 business days after dispatch Full tracking included
Free Shipping Free (orders over £50) EMS 15-25 business days after dispatch Basic tracking included

Shipping Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs clearance.

Customs & Import Duties

International customers may be subject to customs fees. These are the responsibility of the recipient and are not included in our prices or shipping costs.

6. Returns & Refunds

Returns Policy

You may return most items within 15 days of receipt, provided:

  • The item is unused, in original condition and packaging
  • All tags and protective coverings are attached
  • You have the original proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns of:

  • Tennis balls (once the canister seal is broken)
  • Overgrips
  • Used string from custom stringing services

Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue.

Return Process

To initiate a return:

  1. Contact our customer service within 15 days of receipt
  2. Wait for return authorization and instructions
  3. Package the item securely in its original packaging
  4. Ship to our Nottingham facility using a trackable method

Refund Processing

Refunds are processed within 5-7 business days of receiving your return. The refund will be credited to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

7. User Responsibilities

Account Security

If you create an account, you are responsible for maintaining its confidentiality and all activities under it.

Accurate Information

You must provide accurate, current, and complete information during checkout, including shipping details.

Prohibited Uses

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated systems to extract data from our website
  • Misrepresent your identity or order information

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or our licensors’ and protected by intellectual property laws. You may not use our content without express written permission.

9. Liability Limitations

Oakleady Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in delivery beyond our reasonable control
  • Incorrect use or maintenance of our products

Our total liability for any claim related to your order shall not exceed the purchase price of the relevant products.

10. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

11. Changes to Terms

We reserve the right to modify these Terms at any time. The latest version will always be posted on our website.